Please Read Our Ordering Guidelines.
You stated that you are a "Private Label Company", what does that mean? PRIVATE LABEL simply means that we prepare the products, but you must place your own labels on the bottles and jars. In other words, the products are shipped to you naked -- i.e. WITHOUT A LABEL, and you place your own label on the product -- as if you prepared the products yourself. Thus, we are "privately" preparing products on your behalf.
Can you label the products for me? NO. We are merely the hands that create the products. You must create and apply your own labels on the products. That is what "private labeling" is -- you put your own labels on the bottles/jars.
Can I request that ALL of my products are made VEGAN? Yes, with some exceptions. ALL of our products can be prepared as 100% Vegan, with the exception of our Honey products -- which are not considered Vegan. In addition, our African Black Soap products contain African Honey. Since those products are imported from Africa, we do not prepare those and cannot then alter them in any manner -- or else they would not be authentic. Thus, we cannot offer our African Black Soap products in a Vegan version.
With your blending bar format, does this mean that I can request the products in a specific way, to make them unique to my own brand? YES, you may -- within reason. For example, we carry a large number of scents. You may therefore request a product in a scent that is not be listed on our website and we will still be able to prepare it for you -- at no extra charge. You may also request your products in a specific color and we will try to prepare it to your specifications. Additionally, we can add other ingredients, with no extra charge -- if we carry those ingredients. For example, you may want to add extra Vitamin E, Chamomile, or some other holistic ingredient and we can do that.
We make every effort to meet color requests for our Lip Scrubs, Body Scrubs, Butter and Lotions, However, if the color requested differs from the natural color of the product, we will make every effort to meet your request. If the request is not feasible, as it would alter the natural flavor or scent of the requested product, we will ALWAYS revert to the color given by Mother Nature -- i.e. the Orange Lip Scrub, Body Scrub, etc. will be orange in color, Watermelon will be red, Lemon will be lemon, and so on. In other words, if your request alters the end product, because we will have to add something that will change the overall flavor or scent of a particular product, we will automatically revert to the wisdom of Nature -- and provide the product in the natural color, instead of your requested color. If no color is requested, we will revert to the color given by Mother Nature, without exception. To avoid errors in order placements, please keep this in mind when placing your order.
What are Spa Product Wholesale Co.'s lead times orders? ALL orders are usually shipped in 7 business days, during regular times. During peak times, such as the holiday season -- which begins September 15th of each year, lead times are 12 to 14 business days. Please note that business days do not include weekends or holidays. Moreover, when counting your days until shipment, please begin counting the day after your order is placed, do NOT count the day the order is placed -- as we take 24 hours to sort all of our orders and assign them to the proper teams in our various departments..
What do I do if I am in a hurry, and I need to RUSH my order? If you need an order before the regular shipment schedule, please request RUSH status. When we place a RUSH on your order, there will be a $150 charge. Rush orders are shipped in 2 - 5 business days during moderate times and 7 business days during the holiday rush. Please note that "business days" Saturdays, Sundays and all major holidays. There will also be a fee for expedited postage. The cost of expedited shipping will vary, based upon if you select USPS, UPS or FedEx. We will check for the best shipping rates and then give you a quote and you can decide which courier you prefer.
Can I place a RUSH order any time I need it? No, unfortunately there are times when we cannot accept RUSH orders. Please note that due to extremely high volumes we do NOT accept RUSH ORDERS from October 1st through January 5th, of any calendar year. We therefore ask you to plan your purchases, in advance, to avoid any need for product -- as we are not able to accept RUSH ORDERS during this time (October 1st through January 5th), under any circumstances.
Can you assure me that each of my products will be the exact same color, every time? NO, unfortunately, we cannot, guarantee that each product will be the exact same color every time. Due to the handcrafted nature of our products (meaning all products are prepared fresh to order), the color and scent may vary slightly order to order. This is NOT a defect, but it attests to the truly natural and freshly made goodness of every product. Since we use natural color -- some colors in nature will vary from time to time, and thus we cannot guarantee that your product colors will not vary. Hence, each product is truly unique. If we were mass producing the products, with artificial ingredients -- they could be the same color every time. However, since we are NOT mass producing each product, and we are NOT using synthetic coloring -- your colors will vary from time to time. This is natural and does not indicate a defect or incorrectly prepared product.
Why is my wine sample a burgundy red color, and not BLOOD COLOR RED? Due to the HIGH content of Wine Powder and Resveratrol in wine products, the wine scrubs and shower gels will be a BOLD rich deep red, that is burgundy -- as is the color of natural red wine. This is due to the fact that we have added a high amount of wine and Resveratrol. However, the lotion and body butters will be a lighter pinkish color. The red wine will therefore be true to its color. We cannot add extra color to the wine products, as they will not smell the same. We have tried, but it will not be a proper product in the end. Thus, the reddish burgundy color of the Wine Scrubs and Shower Gel products attests to authentic and high level of wine! Whereas the lighter pinkish burgundy hue of the lotions, body butters and puddings will be correct in accordance with our recipe, to give you the authentic true wine that we offer. If you wish to have another color, such as a deeper brick red, scarlet red or purple, you will need to purchase this as a bespoke treatment. Please see our Bespoke Services Page: https://www.privatelabelbathandbody.biz/bespoke-services.html
Why do some of the products I purchase in the jars, bottles, half gallons and gallons weigh more than the others, and some weigh less? Please note that when you purchase our products, they are ALL sold in accordance with the size of the container. For example, ALL of our jars of body scrubs are sold in the 8 oz. jar. However, when filled, the 8 oz. jar of wet body scrub weighs 10 oz. and not 8 oz. In addition, when you purchase an 8 oz. bottle of Spa Body Oil or lotion, the bottle will weigh 8. 5 to 9 oz. The reason being is that we fill all of our containers by volume. This means that weights may vary. Another example is that when you purchase a 1/2 gallon of facial mask powder, we will place it in a 64 oz. container. This will be filled by volume and not weight. Thus, the entire container will be filled to the brim of the 64 oz. (1/2 gallon container), but it will not weigh as much as Bath Salts that are placed in the same container, which will weigh more than 4 lbs. If we did not use this practice, we would have to put less in our gallons for wet body scrub, lotions or bath salts, and more for dry powdered products. We thus, package by volume, to make sure that every product is filled to the brim of that container. Please keep this in mind, when ordering your products and weighing them. ALL products will be placed in the appropriate size container, but some will weigh more than others. If you are confused about this policy, you may take out a measuring cup and measure sugar and flour for baking. The sugar will weigh more than the flour, when placed in a measuring cup. BOTH, however, will factually be one full measuring cup of sugar or flour -- they will, however, weigh different amounts on your scale.. We will not offer refunds for weight sizes, in such case when a product weighs more than another. We do, however, promise you that ALL of our products will be filled to the rim -- without exception!
Why are your sunscreen lotions the color of oatmeal? Due to the HIGH content of Zinc Oxide in our sunscreen lotion, it will have an oatmeal or stone colored hue. This is 100% natural and owing to the Zinc Oxide. We have made it our business to max out the level of Zinc Oxide permitted, so as to provide maximum sun protection. Thus, the color of this lotion attests to the fact that our sunscreen lotion ACTUALLY contains Zinc Oxide, as we state. Needless to say, with so many incidents of skin cancer, this is a very good thing indeed!
Does Spa Products Wholesale Co. have a minimum order policy? NO. As a company that was created to supply private label products to bath & body owners, boutiques and day spas, we are mindful that you will need to tailor the products to fit your budget. Thus, we do not impose a minimum, simply buy what you want and need.
Does my order have to be purchased via the website? YES, ALL orders must be purchased through the website and MUST be paid for prior to preparation. Otherwise, you can have the option of us sending you an itemized PayPal invoice and you may pay the invoice through PayPal, before we begin preparing your order.
Do you offer C.O.D. or a Net 30-Day Agreement? No, we apologize that we do NOT offer any type of Net-30 Day Term Agreements under any circumstances whatsoever. ALL orders are prepaid or we cannot fill the order.
Can I pay Cash On Delivery (COD)? We apologize, but we do not accept cash-on-delivery payments.
What forms of payment do you accept? Since Spa Products Wholesale Co. is a PayPal verified company, we accept all major credit cards, such as MasterCard, Visa, Discover, Diner’s Club and American Express.
Why are Spa Products Wholesale Co. purchases made with only PayPal? We use PayPal, because they offer 100% secure credit card transactions through an encryption technology -- which keeps your personal information safe. PayPal is a company with a spotless reputation for online transactions and when you provide your name, address, and credit card number, it is encrypted using a secure server system -- for maximum protection. This means that your credit card and billing information cannot be read as it travels through our system. Because of PayPal's advanced online security, our customers may shop knowing that the credit card information they provide has been shielded from interception by an unauthorized user.
Do you accept phone orders? Spa Products Wholesale Co. is pleased to speak with you via telephone phone, to discuss your orders. However, for the safety of our customers, we do not accept credit card purchases over the telephone. While Spa Products Wholesale Co. is a 100% safe company, that has a spotless reputation, processing credit card orders over the phone does not ensure that your credit card information will be encrypted and sent through a secure server. Therefore, to safeguard your identity and financial information, we only accept orders that are placed online, via a secure and encrypted server. This is our way of protecting the identity of our customers to keep your personal information 100% safe.
Do you accept Checks or Money Orders? NO. We do NOT accept payments using a Personal Check or Money Order; nor do we accept any form of a Net 30-Day Term. ALL PURCHASES ARE PAID PRIOR TO MAKING YOUR ORDER.
Will I be charged a Sales Tax? YES, for Michigan residents only. Since we are a Michigan Company, by law, any orders placed in Michigan must include Michigan's 6% Sales Tax. All other states are exempt.
What if I want to place an order when you are closed or on vacation? Spa Products Wholesale Company's website is open 24/7. Therefore, you may place an order when we are closed and the order will be filled in the sequence it is received, once we return.
What are your lead times for holiday orders? Due to the heavy volume that we receive for holidays, we ask that you allow 21 business days to receive your orders. Moreover, if you know that you will need orders for a specific holiday need, we advise that you place the order one month in advance to provide yourself a needed cushion.
VERY IMPORTANT Holiday Shipment Notice: During the holiday season (from November to December), we will make every effort to get orders shipped early. However, this is NOT a guarantee under any circumstances. With all due courtesy, we have posted policies that are posted so that you can plan your orders in a timely manner. Thus stated, if you place an order later than we have stipulated, although we will try to ship your order early, we will NOT, under any circumstances guarantee the delivery date of an order that is not placed on time. ANY and ALL orders placed after our stipulated deadline, will be subject to the delivery dates that the order is to be shipped in accordance with our written guidelines. Therefore, we will NOT and cannot be held responsible for a client's need to have any late holiday order shipped early. We will try to get the order out on early, but we do NOT make any guarantees. What we can promise is that the order will ship according to the posted deadlines – in accordance with when your order is placed. This is the only guarantee that we make! It is thus incumbent upon all customers to understand and abide by these guidelines. These policies are etched in stone, as it pertains to shipments and deliveries of your order. With all due respect, we ask that you plan your orders in a timely manner, to avoid missing deadlines -- as we cannot make haste for late orders. We will try, but we will only deliver an order early, if we are able. Respectfully, we make NO GUARANTEES to meet your deadlines, if you have failed to place your order on time!
When is your busiest season? Our busiest season is Spring, followed by the Thanksgiving, Christmas and New Year season. Valentine's Day is our second busiest holiday. Thus, holiday lead-times are applicable for such holidays and will abide with the 21 business day rule. Again, business days exclude Saturdays, Sundays and major holidays.
Do you have a lead time for SAMPLE ORDERS? YES, there is a lead time for Sample Orders, since they are freshly prepared. Once the sample order is received, we begin preparing the hour within 24 hours. ALL sample orders are usually shipped in 7 to 9 business days during moderate times or up to 21 days during busy times. Business days exclude Saturdays, Sundays and major holidays.
What if I have a merchandise credit, bespoke credit or complimentary service voucher -- when does it expire? ALL credits and vouchers expire at the end of the business year, without exception. Thus, if your credit or voucher was issued in the year 2002, it expires in that year. If it is issued in 2010, it expires in 2010. This is a firm policy, because we only budget for so many credits or vouchers in a calendar year. Thus, in order to meet our yearly budget, we cannot allow carryovers -- for any reason whatsoever. Hence, we will be happy to fill any order placed with a credit or voucher -- within the calendar year that it was issued!
What is your shipping Method? Private Label Bath & Body, LLC. and Spa Products Wholesale ships packages via UPS, FedEx, DHL or the U.S. Postal Service's Priority Mail. Orders are shipped Monday to Friday. Please note that effective January 1, 2009, we will no longer make shipments via customer's personal shipping accounts -- under any circumstances. ALL of your shipments MUST be pre-paid and insured. Shipments via a client's UPS, FedEx, DHL or USPS account cannot be insured against damage or loss. Moreover, when shipping via a customer's account, if said customer has an outstanding bill with his/her courier, we are charged for any uncollected debt. We cannot and will not assume responsibility for a client's unpaid debt. Therefore, all postage must be paid via PayPal, at the time of order placement -- without exception. If your order is being shipped to a P.O. Box, your order MUST be shipped via U.S. Mail, as UPS does NOT ship to P.O. Boxes. Your order will thus be shipped via the U.S. Postal Service's Priority Mail.
Why have I not received ALL of my UPS tracking numbers for my orders? I have some, but I do NOT have all of my numbers? Since we ship over 400,000 boxes daily, we are given batch numbers from both FedEx and UPS. When we ship multiple boxes to one customer, with the same address, we are often given one batch number, for all of the boxes in that shipment. Please note that this does NOT mean that you will not receive your full order. It merely means that we were given one tracking number for your entire batch. This is 100% normal for the amount of shipments that we do daily. We can, however, assure you that you will receive ALL of your order, without exception. Please note that for the U.S. Postal Service (USPS), you will receive different tracking numbers for each box.
All of my boxes did not arrive, what do I do? If you are receiving a UPS or FedEx shipment, and all of your boxes did not arrive, PLEASE WAIT before contacting us. It is normal for both UPS and FedEx to make multiple deliveries -- to one location -- in a single day. Thus, please wait until after 7 p.m. to contact us. IF you have not received all of your boxes by the end of the business day, please contact us IMMEDIATELY. However, we do ask that you wait until 7 p.m., as it is very normal for UPS to make multiple deliveries. In nearly all of these instances, the orders will be delivered within the hour or ALWAYS before the end of the business day!
SNOW DAY SHIPMENTS: Please note that our headquarters are in the Upper Peninsula of Michigan. Therefore, during the winter months, we may have unusually high snow days. When counting your days until the shipment of your order, please note that snow days are excluded from those days -- as our headquarters are closed, and we cannot thus conduct business on these days.
Special Shipment Note: As of July 31, 2009 we will be open 6 days a week and shipments will be made Monday to Friday. There will be NO SHIPMENTS ON WEEKENDS.
Hours of Operation: As of July 31, 2009 we will be open from 6 a.m. to 6 p.m., Monday thru Friday, with the exception of major National Holidays and if you are notified that Private Label Bath & Body, LLC. and Spa Products Wholesale will be closed for special circumstances during the year. These special circumstances include inclement weather.
Can I pay Cash On Delivery (COD)? We apologize, but we do not accept cash-on-delivery payments.
Can you label the products for me? NO. We are merely the hands that create the products. You must create and apply your own labels on the products. That is what "private labeling" is -- you put your own labels on the bottles/jars.
Can I request that ALL of my products are made VEGAN? Yes, with some exceptions. ALL of our products can be prepared as 100% Vegan, with the exception of our Honey products -- which are not considered Vegan. In addition, our African Black Soap products contain African Honey. Since those products are imported from Africa, we do not prepare those and cannot then alter them in any manner -- or else they would not be authentic. Thus, we cannot offer our African Black Soap products in a Vegan version.
With your blending bar format, does this mean that I can request the products in a specific way, to make them unique to my own brand? YES, you may -- within reason. For example, we carry a large number of scents. You may therefore request a product in a scent that is not be listed on our website and we will still be able to prepare it for you -- at no extra charge. You may also request your products in a specific color and we will try to prepare it to your specifications. Additionally, we can add other ingredients, with no extra charge -- if we carry those ingredients. For example, you may want to add extra Vitamin E, Chamomile, or some other holistic ingredient and we can do that.
We make every effort to meet color requests for our Lip Scrubs, Body Scrubs, Butter and Lotions, However, if the color requested differs from the natural color of the product, we will make every effort to meet your request. If the request is not feasible, as it would alter the natural flavor or scent of the requested product, we will ALWAYS revert to the color given by Mother Nature -- i.e. the Orange Lip Scrub, Body Scrub, etc. will be orange in color, Watermelon will be red, Lemon will be lemon, and so on. In other words, if your request alters the end product, because we will have to add something that will change the overall flavor or scent of a particular product, we will automatically revert to the wisdom of Nature -- and provide the product in the natural color, instead of your requested color. If no color is requested, we will revert to the color given by Mother Nature, without exception. To avoid errors in order placements, please keep this in mind when placing your order.
What are Spa Product Wholesale Co.'s lead times orders? ALL orders are usually shipped in 7 business days, during regular times. During peak times, such as the holiday season -- which begins September 15th of each year, lead times are 12 to 14 business days. Please note that business days do not include weekends or holidays. Moreover, when counting your days until shipment, please begin counting the day after your order is placed, do NOT count the day the order is placed -- as we take 24 hours to sort all of our orders and assign them to the proper teams in our various departments..
What do I do if I am in a hurry, and I need to RUSH my order? If you need an order before the regular shipment schedule, please request RUSH status. When we place a RUSH on your order, there will be a $150 charge. Rush orders are shipped in 2 - 5 business days during moderate times and 7 business days during the holiday rush. Please note that "business days" Saturdays, Sundays and all major holidays. There will also be a fee for expedited postage. The cost of expedited shipping will vary, based upon if you select USPS, UPS or FedEx. We will check for the best shipping rates and then give you a quote and you can decide which courier you prefer.
Can I place a RUSH order any time I need it? No, unfortunately there are times when we cannot accept RUSH orders. Please note that due to extremely high volumes we do NOT accept RUSH ORDERS from October 1st through January 5th, of any calendar year. We therefore ask you to plan your purchases, in advance, to avoid any need for product -- as we are not able to accept RUSH ORDERS during this time (October 1st through January 5th), under any circumstances.
Can you assure me that each of my products will be the exact same color, every time? NO, unfortunately, we cannot, guarantee that each product will be the exact same color every time. Due to the handcrafted nature of our products (meaning all products are prepared fresh to order), the color and scent may vary slightly order to order. This is NOT a defect, but it attests to the truly natural and freshly made goodness of every product. Since we use natural color -- some colors in nature will vary from time to time, and thus we cannot guarantee that your product colors will not vary. Hence, each product is truly unique. If we were mass producing the products, with artificial ingredients -- they could be the same color every time. However, since we are NOT mass producing each product, and we are NOT using synthetic coloring -- your colors will vary from time to time. This is natural and does not indicate a defect or incorrectly prepared product.
Why is my wine sample a burgundy red color, and not BLOOD COLOR RED? Due to the HIGH content of Wine Powder and Resveratrol in wine products, the wine scrubs and shower gels will be a BOLD rich deep red, that is burgundy -- as is the color of natural red wine. This is due to the fact that we have added a high amount of wine and Resveratrol. However, the lotion and body butters will be a lighter pinkish color. The red wine will therefore be true to its color. We cannot add extra color to the wine products, as they will not smell the same. We have tried, but it will not be a proper product in the end. Thus, the reddish burgundy color of the Wine Scrubs and Shower Gel products attests to authentic and high level of wine! Whereas the lighter pinkish burgundy hue of the lotions, body butters and puddings will be correct in accordance with our recipe, to give you the authentic true wine that we offer. If you wish to have another color, such as a deeper brick red, scarlet red or purple, you will need to purchase this as a bespoke treatment. Please see our Bespoke Services Page: https://www.privatelabelbathandbody.biz/bespoke-services.html
Why do some of the products I purchase in the jars, bottles, half gallons and gallons weigh more than the others, and some weigh less? Please note that when you purchase our products, they are ALL sold in accordance with the size of the container. For example, ALL of our jars of body scrubs are sold in the 8 oz. jar. However, when filled, the 8 oz. jar of wet body scrub weighs 10 oz. and not 8 oz. In addition, when you purchase an 8 oz. bottle of Spa Body Oil or lotion, the bottle will weigh 8. 5 to 9 oz. The reason being is that we fill all of our containers by volume. This means that weights may vary. Another example is that when you purchase a 1/2 gallon of facial mask powder, we will place it in a 64 oz. container. This will be filled by volume and not weight. Thus, the entire container will be filled to the brim of the 64 oz. (1/2 gallon container), but it will not weigh as much as Bath Salts that are placed in the same container, which will weigh more than 4 lbs. If we did not use this practice, we would have to put less in our gallons for wet body scrub, lotions or bath salts, and more for dry powdered products. We thus, package by volume, to make sure that every product is filled to the brim of that container. Please keep this in mind, when ordering your products and weighing them. ALL products will be placed in the appropriate size container, but some will weigh more than others. If you are confused about this policy, you may take out a measuring cup and measure sugar and flour for baking. The sugar will weigh more than the flour, when placed in a measuring cup. BOTH, however, will factually be one full measuring cup of sugar or flour -- they will, however, weigh different amounts on your scale.. We will not offer refunds for weight sizes, in such case when a product weighs more than another. We do, however, promise you that ALL of our products will be filled to the rim -- without exception!
Why are your sunscreen lotions the color of oatmeal? Due to the HIGH content of Zinc Oxide in our sunscreen lotion, it will have an oatmeal or stone colored hue. This is 100% natural and owing to the Zinc Oxide. We have made it our business to max out the level of Zinc Oxide permitted, so as to provide maximum sun protection. Thus, the color of this lotion attests to the fact that our sunscreen lotion ACTUALLY contains Zinc Oxide, as we state. Needless to say, with so many incidents of skin cancer, this is a very good thing indeed!
Does Spa Products Wholesale Co. have a minimum order policy? NO. As a company that was created to supply private label products to bath & body owners, boutiques and day spas, we are mindful that you will need to tailor the products to fit your budget. Thus, we do not impose a minimum, simply buy what you want and need.
Does my order have to be purchased via the website? YES, ALL orders must be purchased through the website and MUST be paid for prior to preparation. Otherwise, you can have the option of us sending you an itemized PayPal invoice and you may pay the invoice through PayPal, before we begin preparing your order.
Do you offer C.O.D. or a Net 30-Day Agreement? No, we apologize that we do NOT offer any type of Net-30 Day Term Agreements under any circumstances whatsoever. ALL orders are prepaid or we cannot fill the order.
Can I pay Cash On Delivery (COD)? We apologize, but we do not accept cash-on-delivery payments.
What forms of payment do you accept? Since Spa Products Wholesale Co. is a PayPal verified company, we accept all major credit cards, such as MasterCard, Visa, Discover, Diner’s Club and American Express.
Why are Spa Products Wholesale Co. purchases made with only PayPal? We use PayPal, because they offer 100% secure credit card transactions through an encryption technology -- which keeps your personal information safe. PayPal is a company with a spotless reputation for online transactions and when you provide your name, address, and credit card number, it is encrypted using a secure server system -- for maximum protection. This means that your credit card and billing information cannot be read as it travels through our system. Because of PayPal's advanced online security, our customers may shop knowing that the credit card information they provide has been shielded from interception by an unauthorized user.
Do you accept phone orders? Spa Products Wholesale Co. is pleased to speak with you via telephone phone, to discuss your orders. However, for the safety of our customers, we do not accept credit card purchases over the telephone. While Spa Products Wholesale Co. is a 100% safe company, that has a spotless reputation, processing credit card orders over the phone does not ensure that your credit card information will be encrypted and sent through a secure server. Therefore, to safeguard your identity and financial information, we only accept orders that are placed online, via a secure and encrypted server. This is our way of protecting the identity of our customers to keep your personal information 100% safe.
Do you accept Checks or Money Orders? NO. We do NOT accept payments using a Personal Check or Money Order; nor do we accept any form of a Net 30-Day Term. ALL PURCHASES ARE PAID PRIOR TO MAKING YOUR ORDER.
Will I be charged a Sales Tax? YES, for Michigan residents only. Since we are a Michigan Company, by law, any orders placed in Michigan must include Michigan's 6% Sales Tax. All other states are exempt.
What if I want to place an order when you are closed or on vacation? Spa Products Wholesale Company's website is open 24/7. Therefore, you may place an order when we are closed and the order will be filled in the sequence it is received, once we return.
What are your lead times for holiday orders? Due to the heavy volume that we receive for holidays, we ask that you allow 21 business days to receive your orders. Moreover, if you know that you will need orders for a specific holiday need, we advise that you place the order one month in advance to provide yourself a needed cushion.
VERY IMPORTANT Holiday Shipment Notice: During the holiday season (from November to December), we will make every effort to get orders shipped early. However, this is NOT a guarantee under any circumstances. With all due courtesy, we have posted policies that are posted so that you can plan your orders in a timely manner. Thus stated, if you place an order later than we have stipulated, although we will try to ship your order early, we will NOT, under any circumstances guarantee the delivery date of an order that is not placed on time. ANY and ALL orders placed after our stipulated deadline, will be subject to the delivery dates that the order is to be shipped in accordance with our written guidelines. Therefore, we will NOT and cannot be held responsible for a client's need to have any late holiday order shipped early. We will try to get the order out on early, but we do NOT make any guarantees. What we can promise is that the order will ship according to the posted deadlines – in accordance with when your order is placed. This is the only guarantee that we make! It is thus incumbent upon all customers to understand and abide by these guidelines. These policies are etched in stone, as it pertains to shipments and deliveries of your order. With all due respect, we ask that you plan your orders in a timely manner, to avoid missing deadlines -- as we cannot make haste for late orders. We will try, but we will only deliver an order early, if we are able. Respectfully, we make NO GUARANTEES to meet your deadlines, if you have failed to place your order on time!
When is your busiest season? Our busiest season is Spring, followed by the Thanksgiving, Christmas and New Year season. Valentine's Day is our second busiest holiday. Thus, holiday lead-times are applicable for such holidays and will abide with the 21 business day rule. Again, business days exclude Saturdays, Sundays and major holidays.
Do you have a lead time for SAMPLE ORDERS? YES, there is a lead time for Sample Orders, since they are freshly prepared. Once the sample order is received, we begin preparing the hour within 24 hours. ALL sample orders are usually shipped in 7 to 9 business days during moderate times or up to 21 days during busy times. Business days exclude Saturdays, Sundays and major holidays.
What if I have a merchandise credit, bespoke credit or complimentary service voucher -- when does it expire? ALL credits and vouchers expire at the end of the business year, without exception. Thus, if your credit or voucher was issued in the year 2002, it expires in that year. If it is issued in 2010, it expires in 2010. This is a firm policy, because we only budget for so many credits or vouchers in a calendar year. Thus, in order to meet our yearly budget, we cannot allow carryovers -- for any reason whatsoever. Hence, we will be happy to fill any order placed with a credit or voucher -- within the calendar year that it was issued!
What is your shipping Method? Private Label Bath & Body, LLC. and Spa Products Wholesale ships packages via UPS, FedEx, DHL or the U.S. Postal Service's Priority Mail. Orders are shipped Monday to Friday. Please note that effective January 1, 2009, we will no longer make shipments via customer's personal shipping accounts -- under any circumstances. ALL of your shipments MUST be pre-paid and insured. Shipments via a client's UPS, FedEx, DHL or USPS account cannot be insured against damage or loss. Moreover, when shipping via a customer's account, if said customer has an outstanding bill with his/her courier, we are charged for any uncollected debt. We cannot and will not assume responsibility for a client's unpaid debt. Therefore, all postage must be paid via PayPal, at the time of order placement -- without exception. If your order is being shipped to a P.O. Box, your order MUST be shipped via U.S. Mail, as UPS does NOT ship to P.O. Boxes. Your order will thus be shipped via the U.S. Postal Service's Priority Mail.
Why have I not received ALL of my UPS tracking numbers for my orders? I have some, but I do NOT have all of my numbers? Since we ship over 400,000 boxes daily, we are given batch numbers from both FedEx and UPS. When we ship multiple boxes to one customer, with the same address, we are often given one batch number, for all of the boxes in that shipment. Please note that this does NOT mean that you will not receive your full order. It merely means that we were given one tracking number for your entire batch. This is 100% normal for the amount of shipments that we do daily. We can, however, assure you that you will receive ALL of your order, without exception. Please note that for the U.S. Postal Service (USPS), you will receive different tracking numbers for each box.
All of my boxes did not arrive, what do I do? If you are receiving a UPS or FedEx shipment, and all of your boxes did not arrive, PLEASE WAIT before contacting us. It is normal for both UPS and FedEx to make multiple deliveries -- to one location -- in a single day. Thus, please wait until after 7 p.m. to contact us. IF you have not received all of your boxes by the end of the business day, please contact us IMMEDIATELY. However, we do ask that you wait until 7 p.m., as it is very normal for UPS to make multiple deliveries. In nearly all of these instances, the orders will be delivered within the hour or ALWAYS before the end of the business day!
SNOW DAY SHIPMENTS: Please note that our headquarters are in the Upper Peninsula of Michigan. Therefore, during the winter months, we may have unusually high snow days. When counting your days until the shipment of your order, please note that snow days are excluded from those days -- as our headquarters are closed, and we cannot thus conduct business on these days.
Special Shipment Note: As of July 31, 2009 we will be open 6 days a week and shipments will be made Monday to Friday. There will be NO SHIPMENTS ON WEEKENDS.
Hours of Operation: As of July 31, 2009 we will be open from 6 a.m. to 6 p.m., Monday thru Friday, with the exception of major National Holidays and if you are notified that Private Label Bath & Body, LLC. and Spa Products Wholesale will be closed for special circumstances during the year. These special circumstances include inclement weather.
Can I pay Cash On Delivery (COD)? We apologize, but we do not accept cash-on-delivery payments.